Our promise is that we'll make it right - if you don't get your product, we won't take your money. Of course we aren't able to apply this guarantee on crowdfunding projects, but it applies to all of our other hunts.
The moment the group orders arrive at our warehouse, we work as fast as we can to repack and send out your products. As many of our hunts are shipped from overseas or are group pledges for crowdfunding projects, from time to time there may be slight delays. While we can not be responsible for unforeseen delays, we are committed to always updating the group.
If you've joined the hunt, you will receive an email notification once your item(s) have been shipped.